Location: Remote, Remote
**The position is office based and we are located in North Finchley, London, UK**
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis.
80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, Europe, and the UK, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development, and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.
This role is a key supporting position for the UK Region. This position is responsible for maintaining and coordinating our WatchPAT Direct fully managed service, provided to NHS hospitals and private practices across England.
You will be working in a tightly knit team to provide customer service to clinical staff and patients, delivering the WatchPAT devices for home sleep apnea tests.
Successfully enter/process new patient information in our internal systems, courier systems and in Salesforce.
Upload reports to the system.
Track and maintain deliveries to and from patients.
Initiate and answer general phone or email inquiries from patient or sleep clinics.
Assist customers via phone with the process of using the device.
Basic knowledge of Word, Excel, Outlook, and Salesforce.
Strong customer service skills.
Must be able to communicate effectively & maintain professional conduct at all times.
Excellent written & verbal communication skills.
]Organized, self-starter with the ability to handle numerous projects and prioritise workload with minimal supervision.
]Professional and pleasant telephone etiquette.
]Must have ability to enter data accurately.