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Job description

Have you got previous experience in delivering great customer service? Do you thrive in fast paced environments? If so, you should keep reading..

We are currently recruiting for an allocations officer to join our Temporary Staffing Team - this role operates on a shift basis where you will be required to work early, days, lates and weekend shifts (on average you will work one weekend a month). This is a fantastic opportunity for someone who has an interest within HR functions to join a well-established team and provide support across all clinical and non clinical functions within the Trust.

Your day to day duties will include but may not be limited to:

• Being a first point of contact to both temporary staffing employees, hiring managers, matrons and divisional Heads of Nursing across the Trust via telephone and email
• Managing the Temporary Staffing Bureau email inbox on a rotational basis
• Maintain a strong communication channel with various wards and departments throughout the Trust
• Maintaining a relationship with the Trust neutral/master vendor - liaising with them on a daily basis to allocate unfilled bank duties to agencies as required

The ideal candidate will:

• Have strong communication skills and the ability to confidently communicate to key stakeholders
• Previous call centre experience would be an advantage
• Have previous experience in a staffing environment
• Ideally have previous experience working in an NHS setting although this is not essential
• Have a flexible working approach

In reward for your hard work and dedication we offer:

• 27 days holiday allowance + 8 for bank holiday allowance
• On-going training and development
• Industry leading pension scheme
• Access to a multitude of discounts in local and national companies

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.