IT Change Team Manager
Job description
Do you want to be involved in a brand-new piece of work?
What a superb opportunity for an IT Change Manager to come and join a large Service Delivery Team within Defence that is implementing Service Now. You will lead all operational Change and Release workflows relating to Service Delivery in line with ITIL processes and minimise the adverse impact of Change and Release with the integration of Service Improvements and Projects on the business, to ensure a smooth transition into Service and Support. The role also includes handling the Sopra Steria involvement with site power maintenance and outages especially where there is an impact to IT services supported by Sopra Steria.
This is a Hybrid fixed role with 2 days a week on site in Salisbury OR Portsmouth.
We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs and training and development opportunities.
What you'll be doing:
- Engage with users and partners to validate, approve and progress Changes throughout the process from initial request to implementation
- Assess user Service Requests
- Liaise with project staff and Service support team members, progress the transition of project and internal service improvement innovations into operational service
- Prioritise and chair the Change Advisory Board meetings
- Provide a combined Change and Future Project Changes schedule
- Develop and maintain the Schedule of Release and all Change related processes and documentation
- Co-ordinate with the Service Desk and other Service support teams for all Organisational Change activities. Day to day management of the Change and Release team.
What you’ll bring:
- Extensive Knowledge and Experience of ITIL and Change Processes
- Extensive Management experience in a complex IT support environment
- Understanding of DevOps, Agile and SCRUM methodologies
- Understanding of Service Design
- Understanding of DevOps, Agile and SCRUM methodologies
- Previous experience as a Change and Release Manager
- Awareness of Windows /Linux Operating systems
- Understanding of LAN/WAN technologies, systems management and monitoring tools
- Experience of Microsoft Office suite applications
- Previous use of a Service Management toolset such as Service Now
It would be great if you had:
- Service Now
- SC Clearance
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Permanent
Location: Hybrid: 2 days a week in Portsmouth OR Salisbury
Security Clearance Level: DV
Internal Recruiter: Jane
Salary: To £53500.00
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about us?
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.
We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
