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Job description

COME AND JOIN US . . .

We are currently seeking an established Private Dining and Events Assistant Manager to work alongside our incredibly talented Private Dining and Events team within the Food and Beverage Division.

The on target earning potential for this role is £32,978 / annual salary - comprising a base salary of £27,378, plus a qualified estimate of £5,600 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

If you are our next Private Dining and Events Assistant Manager, please forward your most recent CV to us today!
Here's a bit more detail on what we see you doing in this role:
Playing an instrumental, hands on role to the successful running of the department; assisting the management team with the preparation of our meeting and conference facilities, and the execution of a diverse range of dining experiences created across the estate
Working closely with the Event Operations Manager, you’ll seek for ways to innovate our dining and events experiences whilst helping to find solutions to improve the productivity of the department
Engaging and motivating those around you; you’ll help mentor a team of supervisors, waiters and porters to ensure they are fully trained and equipped to play their part in each event
You’ll be instilling a culture of continuous development and innovation, identifying new ways to surprise and delight your guests and your people
Planning for success, you’ll meet with the department Head Chef daily to discuss menu and guests’ food requirements; highlighting guests with allergies, any other food service requirements to seek a solution for any expected challenges
Monitoring and controlling equipment and products, you’ll ensure that all resources are handled in line with company procedure as well as co-ordinating any maintenance issues throughout the department
Attending to guest concerns in a dynamic environment where no two issues are the same; dealing with a wide variety of challenges head on and seeking for opportunities to resolve issues to full satisfaction
Attend weekly rota and business review meetings, as well as evaluate the department’s staffing and operational requirements daily
Developing strong relationships with other departments across the resort, you will help to inspire a culture with a shared vision and continuous development
Conduct detailed briefings to your team that outline the order of service for each event
Delivering warm and thoughtful dining experiences, you’ll lead from the front taking full responsibility in creating personalised experiences that exceed guest expectations in every way
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:
You are energised and fuelled by a high paced operation and equally high expectations. You’re display and ability to manage multiple and often time sensitive priorities
Where no two events are the same, you are flexible and adaptable, responding to changes you are able to make quick decisions and react positively to your guest needs
You possess a positive, professional, and courteous attitude, and are consistent in your mood, manner, and behaviour.
You intuitively put yourself in the shoes of others whether that be your guests or your people; no matter how many times an issue has been presented to you, you recognise that to this person it’s likely a first
You’ll be an early bird some days and a night owl other, working flexibly during the week and weekends, leading from the front and by example
You have an scrupulous eye for detail and take pride in fixing the small things that make a big difference
You have high expectations of yourself and others. You drive high performance and ensure others are brought on the journey with you
You’ll bring a strong people focus and the desire to grow and nurture team members through coaching and training
You're highly motivated and possess an immense sense of pride in your work; you're passionate about delivering experiences of the highest standards
You possess a good understanding of P&L and labour management and how central this is in achieving a profitable business
You're a strong team player with great communication skills and an enthusiastic approach
You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:
Time to let your hair down
30 days holiday (including bank holidays) that increases with service
Seasonal parties and local social events
50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket
Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
Free ‘pay day’ lunch and monthly drinks offers
A generous ‘refer a friend’ scheme

Be our guest
Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
Friends & Family rate of £95.00 B&B per night
Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing
Life Insurance
Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
Ongoing investment in your personal development with access to internal and external training qualifications and programmes
Internal career opportunities across a wider range of specialisms and departments
Monthly recognition programme
Volunteering day every year with a charitable partner of your choice
Complimentary access to our staff gym
Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

• About gratuities & service charge:

Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
It is estimated that in 2023, our full-time employees can expect to receive around £5,600 in addition to their annual salary