Associate Technical Service Engineer
Job description
Belfast site based
Full-time shift role
Are you an enthusiastic team player? Can you provide an exceptional level of service to our customers? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to work in our Operation Centre? This is your world and your opportunity to transform it for the better.
Your role
We are looking for a Technical Service Engineers to ensure our customers services run smoothly. You will be responsible for monitoring, investigating, and diagnosing technical issues for our customers across the region. Your role will involve working as part of a team managing a large number of network devices, servers and applications following defined processes and procedures on a 24x7 basis. Full training will be provided.
The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused.
Your experience
- Experience within an IT Support environment
- Proven troubleshooting skills
- Empathic listener and persuasive speaker with good proficiency in written word
- The ability to use their own initiative and to identify and resolve potential problems/issues
- The ability to represent the company to stakeholders in a professional manner
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu
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