Security Officer
Job description
About The Role
Position: Luxury Retail Security Officer
Hourly Rate: £11.60 - £13.00
Schedule: Friday 14:00 - 20:00; Saturday 11:00 - 19:00; Sunday 11:00 -17:00
As a Luxury Retail Security Officer, your primary responsibility is to ensure the safety and security of our customers, staff, and merchandise. This requires you to be vigilant, proactive, and attentive to detail, as well as to always maintain a professional demeanour.
You will be expected to maintain good timekeeping and arrive for work on time, dressed in a professional and presentable manner. Your role will involve monitoring and controlling access to the store, checking bags, and performing security checks on customers and staff as required.
You will also be responsible for responding to any alarms or emergencies. You will be expected to report any incidents or suspicious behaviour to the appropriate authorities, and to liaise with local law enforcement agencies as needed.
In addition to your security duties, you will be expected to provide exceptional customer service and assist customers with any security-related issues. This will require you to be approachable, friendly, and helpful, while also maintaining a firm and professional demeanour.
You will be required to follow company policies and procedures, as well as local laws and regulations, and to collaborate effectively with other members of the security team to maintain a cohesive and effective approach to security. You may also be asked to conduct training sessions for team members on security protocols and procedures, and to contribute to the development of new security initiatives and strategies.
Overall, your role as a Luxury Retail Security Officer is crucial to maintaining the safety, security, and integrity of our store and our brand. It requires a high level of professionalism, attention to detail, and customer service skills, as well as a strong commitment to upholding our values and standards.
About Us
About FGH Security
We were founded in 2003 with the aim of raising the standards in the UK Private Security Industry.
Our primary mission is KEEPING PEOPLE SAFE across multiple industry sectors whilst looking after our people and constantly striving to improve both the employee and customer experience.
We are proud to be innovators, with a culture of improvement, learning and career progression for everyone within the business.
FGH Benefits and Welfare
Our core values define all our actions and guide our decisions in all aspects of Keeping People Safe.
Our first and most important value is Look After The Team: our biggest asset is our people.
We are an innovative business always aiming to raise the standards: We have been recognised and awarded for our employee engagement and support.
Just a few of the ways we support our team:
- Instant access to wages: you can draw on up to 50% of earnt salary before payday
- Latest software: Making shift scheduling, team communications, and access to documents/payslips easier and user friendly
- Discounts in high street retailers, gyms, and more
- Access to GP services, mental health support, financial guidance
- Uncapped holiday accrual
- Our training never stops: We are an accredited training provider. Our team can access a variety of courses, qualifications, and progression opportunities. Many of our head office and operations managers are homegrown talent
- Varied deployments across multiple industry sectors
- ACS Accredited
- MIND Employer
- Real Living Wage Employer
FGH Security is committed to the fair treatment of its team members, potential team members and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.
