Night Welfare Officer

YMCA Fairthorne Group
Full Time
Southampton SO14
£20,319 a year
Posted 17 days ago
Job description

Night Welfare Officer

YMCA Southampton, George Williams House

Hours: 37.5 hours overnight - 4 days on 4 days off shift pattern

Evening, overnight, weekend and bank holiday working will be required.

Salary: £20,319 per year

Our Benefits

  • Career progression opportunities
  • Employer pension
  • 25 days holiday FTE, accruing an additional day for each year of service up to 30 days
  • Additional leave
  • 50% discount on nursery fees
  • Day camps discounts: 1 week free and 1 week at 50% per child per annum
  • Campsite and activities discounts at YMCA Fairthorne Manor
  • 30% discount on food
  • Wellbeing assistance programme
  • Cycle to work scheme

Job Purpose

YMCA George Williams House is a purpose-built supported housing facility in the centre of Basingstoke accommodating 52 people aged 16-22, helping them to move to living independently. As a key member of the housing team this post will ensure that the premises and environment remains safe and accessible for all residents out of office hours and overnight.

Main Duties & Responsibilities

  • At all times work within the YMCA Way, in particular demonstrating our values.
  • Ensure the premises are kept secure and carry out periodic patrols internally and externally.
  • Carry out housing management duties including de-escalating anti-social behaviour, removal of unauthorised visitors, managing disputes and enforcing policies and procedures.
  • Monitor and review CCTV coverage, downloading incidents of importance and filling reports and data using YMCA’s systems.
  • Ensure risk management plans and safeguarding processes are followed, including escalation of major incidents in line with policy.
  • Note and report any repairs identified during the shift.
  • Keep accurate records relating to individuals and any incidents that may occur, ensuring that this information is passed on in the specified way to the management and engagement team, while ensuring that professional confidentiality and boundaries are maintained.
  • Ensuring that the fire safety of the premises is not compromised, that all fire exits and escape routes are free from obstruction.
  • Provide fire warden support for the building (training will be given) including management of evacuations and operating fire alarm system controls.
  • Liaise with the emergency services (Fire, Police or Ambulance) in the event of a serious incident occurring.
  • Offer signposting or appropriate advice to any resident who may be in crisis. Training and guidance will be given.
  • Carry out basic housekeeping and cleaning duties.
  • Act in the interests of your own safety and the safety of others at all times, including following lone working procedures.
  • Attend staff meetings and undertake training and professional development which may take place during daytime.
  • At all times follow YMCA’s policies and procedures and report key risks to line manager or other senior staff.
  • Anything else reasonably requested by the management of the charity.

Person Specification & Key Competencies

Qualifications and Experience:

  • Relevant experience in a similar role or industry.
  • A commitment to relating positively to residents, visitors, staff and volunteers.
  • Excellent communication skills and good IT skills.
  • Ability to react positively and effectively when faced with unwanted or high-risk behaviours.
  • An understanding of safeguarding principles and procedures.
  • An understanding of equality and diversity matters.

Personal Attributes

  • A genuine enthusiasm for the work of the charity.
  • A friendly and warm personality, able to communicate and engage positively.
  • An ability to work under pressure and manage challenging situations.
  • Good organisational skills to manage a varied and unpredictable workload.
  • A creative and flexible approach to work.

Charity Context

We believe that everybody should have the opportunity to lead happy, healthy lives. YMCA Fairthorne Group (YMCA) is a community-based charity that brings people of all backgrounds and abilities together in YMCA places to identify and deliver effective programmes that meet their needs: People, Places, Programmes.

We work across Hampshire, Isle of Wight, Portsmouth and Southampton, from 30 venues, providing programmes to over 40,000 people every year. Programmes include multiple early years settings, Daycamps, community activities, the annual national Young Carers Festival, and supportive housing for young people and families experiencing homelessness.

Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.

Job Types: Full-time, Permanent

Salary: £20,319.00 per year


  • Additional leave
  • Childcare
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Sick pay
  • Wellness programme


  • Monday to Friday
  • Night shift
  • Weekend availability

Ability to commute/relocate:

  • Southampton, SO14 0AG: reliably commute or plan to relocate before starting work (required)


  • security: 1 year (preferred)

Work Location: One location

Reference ID: GWH/NWO/37.5

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