Customer Service Representative
Job description
Overview
We’re currently seeking home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!
The role is a permanent full-time 40 hour per week position and the salary is £22,152 per annum.
The position is fully home based. Hours will fall between 8am and 8pm Monday - Sunday and will see you working 5 days out of 7. (Weekend work is expected)
What you can expect from Enterprise Car Club:
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On-going support and coaching
- Fun virtual team environment
If you are tech savvy and passionate about delivering great service hit the apply button today!
Responsibilities
- Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
- Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
- Provide technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to perform a variety of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules!
Key (minimum) requirements - Personal
- Working shifts between Monday to Sunday 8am - 8pm (5/7 days)
- Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude
